Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a refund or exchange.
Cancellation
You can raise cancellation requests for items or orders within 24 hours from the time of placing the order by sharing with us an email with your Order ID and the reason for cancellation.
Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email at support@bacda.in
Once the order is shipped from the warehouse, it cannot be cancelled.
Return and Refund
When the shipment is delivered and if the customer receives a faulty product, then he or she can raise the return request.
Customer can return their product within 10 days of delivery. the product should not be used. and all tags should be properly attached.
refund amount for the return will be transferred to your Bank Account. For every return, the reverse pick-up charge will be deducted from the amount and only the remaining will be transferred to your account.
If you have received damaged product/s, no worries, you can return the product and the amount will be refunded in your used payment method within 7 working days once the product is picked and received at our warehouse for approval of cancellation with valid reason.
If the product item delivered to you was faulty from our end, then we will proceed with the replacement of the product. Refund will be only given when we receive the product on our end and QC verified.
For many pin codes, we do not have a reverse pickup facility yet,
you are requested to ship the product(s) back to us.
Please pack the items securely to prevent any loss or damage during transit. In case of any defective product, the shipping charges will be borne by the company and if the wrong order placed by the customer, then he/she have to bear the shipping cost.
Need help?
In case your query is still not resolved, please write to us at support@bacda.in. Bacda Customer Care representatives will be happy to help you.
You can reach us at support@bacda.in with all queries. We do not have a Bacda customer care number.
